1. Introduction

Untold Africa (“we”, “us”, “our”) respects your privacy and is committed to safeguarding any personal information you share with us. This policy describes how we collect, use, and protect your information when you visit our website, communicate with us on WhatsApp, or enquire about travel services in Victoria Falls and Zimbabwe.

2. Information We Collect

When you submit an enquiry, book an experience, or chat with our Victoria Falls travel desk, we may collect:

Full name, email address, phone number, and WhatsApp contact details.
Estimated travel dates, party size, and destination or experience preferences.
Relevant special requests, such as dietary preferences or mobility requirements.

3. How We Use Your Information

Your personal information is used exclusively to:

Respond to your travel enquiries and provide customized itinerary proposals.
Coordinate bookings with licensed Zimbabwean national park authorities, safari lodges, and tour operators.
Provide travel support, airport transfers, and emergency assistance during your stay in Zimbabwe.

We do not sell, rent, or trade your personal information to third-party marketing companies.

4. WhatsApp Communications

Our website facilitates direct communications via WhatsApp for traveller convenience. Communications via WhatsApp are subject to WhatsApp's own terms of service and end-to-end encryption protocols.

5. Contact Us

If you have any questions regarding this Privacy Policy or wish to request the deletion of your enquiry information, please contact our travel desk:

Email: info@untoldafrica.co.zw
WhatsApp: +263 78 115 2823
Location: Victoria Falls, Matabeleland North, Zimbabwe